You can provide content in your native language or English. Our service specialists can understand various languages through translation software.
Sales Support
Welcome! You can raise a request for Salse Support using the options provided.
Licensing and billing questions
Choose this if you have questions about licensing or billing.
Required fields are marked with an asterisk*
{"xsrfToken":"fb585acc729cc48bb02f0e52f503ea9b8b0b6a63_lout","branding":{"id":"6","key":"ss","name":"Sales Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>You can provide content in your native language or English. Our service specialists can understand various languages through translation software.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementMessage":"You can provide content in your native language or English. Our service specialists can understand various languages through translation software.","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"ss","projectId":10013,"serviceDeskId":6,"name":"Sales Support","description":"<p>Welcome! You can raise a request for Salse Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"69","name":"I need a quote for an Atlassian product","descriptionHtml":"<p>If you need help, you can send an email to support@devpod.cn</p>","callToAction":"I need a quote for an Atlassian product","introHtml":"<p>Need help with a proposal, quote, or order? Submit a request here.</p>","icon":10536,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[18],"key":""},{"id":"62","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"60","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[18],"key":""},{"id":"61","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[18],"key":""},{"id":"63","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[69,60,61,62]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"17d26cd8-8d33-3ae0-9522-9e5c70c44fce","appLinkName":"System Confluence","appLinkUrl":"https://xdevpod.atlassian.net/wiki","spaceKey":"SS","spaceName":"Salse Support","spaceUrl":"https://xdevpod.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":6,"kbLinkDomainURLs":["https://xdevpod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"<p>You can provide content in your native language or English. Our service specialists can understand various languages through translation software.</p>","defaultLanguageMessage":"You can provide content in your native language or English. Our service specialists can understand various languages through translation software.","defaultLanguageDisplayName":"Chinese (China)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzUxNWFjOS1lNzQ2LTQ3M2YtODE2ZS0yM2ZhYjc1ZDlhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTUzMzAsIm5iZiI6MTc1MTYxNDEzMH0.T3BqnsXVpChe6DyLhsF1pfy-VscNFaVuEVovbJ0C1-U","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"87515ac9-e746-473f-816e-23fab75d9a20","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10013,"issueType":{"id":"10015","name":"Support"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"请使用公司邮箱,将来License可以发放到此邮箱","descriptionHtml":"<p>请使用公司邮箱,将来License可以发放到此邮箱</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10106","fieldConfigId":"10232","label":"部署方式","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10188","label":"Data Center(自安装)","selected":false,"children":[]},{"value":"10189","label":"Cloud(云服务)","selected":false,"children":[]},{"value":"10227","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10075","fieldConfigId":"10186","label":"产品","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10134","label":"Jira","selected":false,"children":[]},{"value":"10135","label":"Confluence","selected":false,"children":[]},{"value":"10136","label":"GitLab","selected":false,"children":[]},{"value":"10137","label":"Bitbucket","selected":false,"children":[]},{"value":"10138","label":"Bamboo","selected":false,"children":[]},{"value":"10139","label":"Others","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10078","fieldConfigId":"10190","label":"用户规模","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10159","label":"25","selected":false,"children":[]},{"value":"10160","label":"50","selected":false,"children":[]},{"value":"10161","label":"100","selected":false,"children":[]},{"value":"10162","label":"250","selected":false,"children":[]},{"value":"10163","label":"500","selected":false,"children":[]},{"value":"10164","label":"1000","selected":false,"children":[]},{"value":"10165","label":"2000","selected":false,"children":[]},{"value":"10166","label":"3000","selected":false,"children":[]},{"value":"10167","label":"4000","selected":false,"children":[]},{"value":"10168","label":"5000","selected":false,"children":[]},{"value":"10169","label":">5000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10076","fieldConfigId":"10188","label":"服务","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10140","label":"Installation(安装部署)","selected":false,"children":[]},{"value":"10141","label":"Migration(数据迁移)","selected":false,"children":[]},{"value":"10142","label":"Upgrade(升级)","selected":false,"children":[]},{"value":"10143","label":"Technical Support(技术支持)","selected":false,"children":[]},{"value":"10144","label":"Training(培训)","selected":false,"children":[]},{"value":"10145","label":"Solution Design(方案设计)","selected":false,"children":[]},{"value":"10146","label":"Implementation(技术实施)","selected":false,"children":[]},{"value":"10147","label":"二次开发","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10192","label":"公司名称","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10079","fieldConfigId":"10191","label":"联系电话","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"其它补充说明的信息","descriptionHtml":"<p>其它补充说明的信息</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/60","calendarParams":{"firstDay":0,"date":"2025-07-04T07:28:50+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"17d26cd8-8d33-3ae0-9522-9e5c70c44fce","appLinkName":"System Confluence","appLinkUrl":"https://xdevpod.atlassian.net/wiki","spaceKey":"SS","spaceName":"Salse Support","spaceUrl":"https://xdevpod.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":6,"kbLinkDomainURLs":["https://xdevpod.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzUxNWFjOS1lNzQ2LTQ3M2YtODE2ZS0yM2ZhYjc1ZDlhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTUzMzAsIm5iZiI6MTc1MTYxNDEzMH0.T3BqnsXVpChe6DyLhsF1pfy-VscNFaVuEVovbJ0C1-U","targetCollection":"upload-project-10013","endpointUrl":"https://api.media.atlassian.com","clientId":"87515ac9-e746-473f-816e-23fab75d9a20","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}