Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

You can provide content in your native language or English. Our service specialists can understand various languages through translation software.

  1. Help Center
  2. Customer Service

Customer Service

Welcome! You can raise a request for Customer Service using the options provided.

I need a free Jira/Confluence site
Required fields are marked with an asterisk*

Include Inc, LLC, etc.

Please use your company email address, not your personal email address

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"2e170a32e2e4bc07a8a89ee5d313e10d70c2cbaf_lout","branding":{"id":"3","key":"cs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>You can provide content in your native language or English. Our service specialists can understand various languages through translation software.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementMessage":"You can provide content in your native language or English. Our service specialists can understand various languages through translation software.","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10005,"serviceDeskId":3,"name":"Customer Service","description":"<p>Welcome! You can raise a request for Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"72","name":"Apply for discount","descriptionHtml":"<p>If you need a discount, you can apply for it and explain the reason.</p>","callToAction":"Apply for discount","introHtml":"<p>If you need a discount, you can apply for it</p>","icon":10484,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[11],"key":""},{"id":"71","name":"I need a free Jira/Confluence site","descriptionHtml":"","callToAction":"I need a free Jira/Confluence site","introHtml":"","icon":10522,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[11],"key":""},{"id":"70","name":"I need a quote for an Atlassian product","descriptionHtml":"<p>If you need help, you can send an email to support@devpod.cn</p>","callToAction":"I need a quote for an Atlassian product","introHtml":"<p>Need help with a proposal, quote, or order? Submit a request here.</p>","icon":10536,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"32","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"34","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"33","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"36","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"37","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"38","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"31","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[70,71,72,31,32,33,34,36,37,38]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"<p>You can provide content in your native language or English. Our service specialists can understand various languages through translation software.</p>","defaultLanguageMessage":"You can provide content in your native language or English. Our service specialists can understand various languages through translation software.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzUxNWFjOS1lNzQ2LTQ3M2YtODE2ZS0yM2ZhYjc1ZDlhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMjYzMzgsIm5iZiI6MTc3MTMyNTEzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4n1Z13IePJZuz-NKieHnlFbNXTH8RS66tWScXCJDiNI","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"87515ac9-e746-473f-816e-23fab75d9a20","tokenDurationInMins":20}},"reqCreate":{"id":71,"projectId":10005,"issueType":{"id":"10015","name":"Support"},"form":{"name":"I need a free Jira/Confluence site","descriptionHtml":"","callToAction":"I need a free Jira/Confluence site","intro":"","instructions":"","icon":10522,"iconUrl":"https://xdevpod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10192","label":"Full legal company name","description":"Include Inc, LLC, etc.","descriptionHtml":"<p>Include Inc, LLC, etc.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10079","fieldConfigId":"10191","label":"Email address of technical contact","description":"Please use your company email address, not your personal email address","descriptionHtml":"<p>Please use your company email address, not your personal email address</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/71","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/71","calendarParams":{"firstDay":0,"date":"2026-02-17T10:45:38+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzUxNWFjOS1lNzQ2LTQ3M2YtODE2ZS0yM2ZhYjc1ZDlhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMjYzMzgsIm5iZiI6MTc3MTMyNTEzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4n1Z13IePJZuz-NKieHnlFbNXTH8RS66tWScXCJDiNI","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"87515ac9-e746-473f-816e-23fab75d9a20","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=xdevpod","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2e170a32e2e4bc07a8a89ee5d313e10d70c2cbaf_lout","baseUrl":"https://xdevpod.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://xdevpod.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"87515ac9-e746-473f-816e-23fab75d9a20","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6c096406feba4b5c8e14a54783d4d6a4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://xdevpod.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}