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Customer Service

Welcome! You can raise a request for Customer Service using the options provided.

I need a quote for an Atlassian product

Need help with a proposal, quote, or order? Submit a request here.

If you need help, you can send an email to support@devpod.cn

Required fields are marked with an asterisk*

Include Inc, LLC, etc.

If you need multiple products and the user tier is not consistent, please open multiple tickets

e.g. Jira Standard, Confluence Premium, Team Calendars for Confluence... Note: Marketplace applications must be active on the Cloud site and will be quoted at the same user tier of the parent product

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